OPEN ENROLLMENT ANNOUNCEMENT:

NC Medicaid Associations:

NCDHHS announced today the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll through one of four channels: online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588), through the free NC Medicaid Managed Care mobile app available on Google Play or the App Store, or by using the mail-in forms sent to them in an enrollment packet.

The NC Medicaid Managed Care website offers a wide variety of tools and resources to assist beneficiaries in choosing a primary care provider (PCP) and a health plan for their families’ care. Resources include frequently asked questions, a chat function, and the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool. The Lookup Tool offers four categories of search capabilities, advanced search based on specialty and the ability to view all providers within an organization/location and by practice name.

A variety of public communications will be utilized, including television and radio ads, web and social media to inform beneficiaries of the enrollment channels that are available through May 14, 2021, when open enrollment ends.

 

NC Medicaid Managed Care County Playbook

The following materials have been added to the NC Medicaid Managed Care County Playbook and are available for review. Please review the new material with your staff.  (COUNTIES ARE ENCOURAGED TO REVIEW THE PLAYBOOK REGULARLY FOR UPDATES.)

NEMT:

Fact Sheet – Introduction to Medicaid Transformation Part 1: Overview
Fact Sheet – Introduction to Medicaid Transformation Part 2: Enrollment & Timelines
Fact Sheet – Non-Emergency Medical Transportation (NEMT): Part 1
Fact Sheet – Non-Emergency Medical Transportation (NEMT): Part 2
NEMT Claims by County & Provider from NC Tracks 12212020

ENROLLMENT BROKER:

EB County Liaison Specialists Contact Information Update

NC Medicaid continues to prepare for the launch of NC Medicaid Managed Care on July 1, 2021. As previously discussed, the enrollment broker will be providing virtual support to local DSS offices throughout the transition to Managed Care. Beginning Friday, February 19, enrollment broker resources will be reaching out to DSS directors to inform you of your assigned County Liaison Specialist and contact information. Full county support is targeted to begin March 1. Please check your email for this important information.

PHP:
DSS RECONNECT 12 14 20 MASTER DECK

ADDITIONAL MEDICAID TRANSFORMATION INFORMATION:

NCMT_TIMELINE_2020
NCMT_MEDICAID MANAGED CARE NEMT POLICY GUIDANCE_2020_0601
20201027 NCMT_COUNTY DSS SUPPORT PLAN
DHB POINT of CONTACT

NC Medicaid Managed Care Video and Vignettes  

NC Medicaid Managed Care Introductory video and vignettes, available in both English and Spanish, have been posted to the NC Medicaid Managed Care Playbook.  DSS offices with the capability to show videos in your agencies may be interested in using the Enrollment Broker’s informative video on Managed Care in your waiting rooms and on your agency social media platforms. Videos are made to be shown with or without sound.

The four-minute video educates beneficiaries about the new Medicaid program, including health plan options and what they need to do. It has also been split into three shorter vignettes with each focusing on individual pieces of information for your use. 

Managed Care Status Counts Report by County

To provide counties with a current snapshot of the managed care statuses for their Medicaid beneficiaries, a report titled 20210201 Managed Care Status Counts Report by County has been posted to NC FAST Help at Economic Services>Medicaid Transformation.

County Readiness: NCMT Readiness Considerations Workbook

To help support county staff, the NCMT Readiness Considerations Workbook was updated and sent to counties via listserv message on February 15. This is an internal tool to help DSS prepare for the transition to managed care. It is requested the county complete this workbook and submit to their Medicaid Operational Support Team (OST) representative by March 1. The workbook has also been posted to the NC Medicaid Managed Care County Playbook under DSS Role in Managed Care.

Reminder: Outreach Materials Scheduled to be Shipped to DSS

NC Medicaid Managed Care posters and palm cards are expected to begin shipping to the physical DSS addresses on February 19 with delivery completed by March 1. Please alert the appropriate staff in your agency who are responsible for receiving deliveries.

NCDHHS Social Media Campaign to Begin 3/1

NCDHHS will utilize social media – Facebook, Twitter and Instagram – to inform beneficiaries of NC Medicaid Managed Care updates and key messages. DSS offices are encouraged to “follow” NCDHHS on each platform and use the “share” or “retweet” features to reach your local beneficiaries.

Facebook: https://facebook.com/ncdhhs

Twitter: https://twitter.com/ncdhhs

Instagram: https://instagram.com/ncdhhs

NCDHHS has developed the social media plan below for March 2021. Please note that this timeline is subject to change.

Timeline Social Media Content
3/1/21
  • NC Medicaid Managed Care Call Center
  • NC Medicaid Managed Care Website
3/1/21-3/5/21
  • EBCI Tribal Option
3/8/21-3/10/21
  • Open Enrollment (upcoming)
3/15/21
  • Open Enrollment (start)
3/15-3/31/21
  • NC Medicaid Managed Care Overview
  • NC Medicaid Managed Care Mobile App
  • Choosing a primary care provider (PCP) and health plan